1st post with a bang
Found a nice post by those amazing chaps at www.bitterwallet.com
The Financial Ombudsman Service has released the figures that show the percentages of rejected complaints that are later referred to them and found to be valid. So in a nutshell, it’s a financial services customer service shit list. Here are the real scumbags (the industry average is 59%)
Black Horse (Lloyds TSB): 95%
Loans.co.uk: 93%
Lloyds TSB Insurance Services: 92%
Capital One Bank (Europe): 91%
Egg Banking: 88%
CitiFinancial Europe: 85%
Firstplus Financial Group: 85%
Shop Direct Financial Services: 82%
Welcome Financial Services: 80%
Tesco Personal Finance: 78%
Santander Cards UK: 78%
Northern Rock: 78%
Ulster Bank: 76%
The Co-operative Bank: 72%
Royal Bank of Scotland: 71%
Nemo Personal Finance: 71%
I guess them banking boys havn’t yet learnt the lesson of who is the customer and the customer is always right!
